Interview with Mr. M. Faheem, Senior Mechanical Engineer – P&T Architects and Engineers
Q1. Is the selection of a product or brand mainly influenced by the consultant or the end user (client)?
Product selection is a collaborative effort between consultants and end users. Consultants typically compile a list of options and send it to clients for their feedback and approval. There are instances where clients also suggest their preferred suppliers, and consultants verify if these suppliers meet the project specifications.
Q2. What challenges do you face in searching for the right product or suppliers?
Individuals often encounter several challenges when trying to find the right product or suppliers. These include market saturation, price competitiveness, trustworthiness, authenticity, and a lack of available options for both local and imported suppliers.
Overcoming these challenges requires thorough research, due diligence, and establishing strong relationships with suppliers based on trust and open communication.
Q3. What is the mechanism or what are steps that the suppliers must take to get approved from consultants?
In order for the supplier to obtain approval from the consultant, they must undergo a comprehensive procedure. This procedure involves having a minimum of 5 years presence in the region and possessing current third-party certificates that are relevant to the offered product. The supplier is required to submit these requirements, alongside other mandatory documents, in our prequalification checklist. It is important to note that submitting prequalification documents and adherence to project specifications are prerequisites for any product/manufacturer to be considered for inclusion in our vendor list.
Q4. How do you evaluate the quality of products?
Our commitment to maintaining superior product quality has led us to integrate a meticulous checklist into our pre-qualification process. This checklist encompasses thorough validation of company products, data sheet, ISO Certifications of manufacturing units, offered product 3rd party certifications, and, if needed, endorsement from local regulatory bodies.Q5. What are the key deciding factors in approving a product? Is price the top factor or not?
Q5. Can you share your perspective on the importance of supplier reliability and consistency in meeting project deadlines and deliverables?
Supplier reliability and consistency in meeting project deadlines and deliverables is of utmost importance in any project. It directly affects the quality and smooth coordination of the project, as well as the overall satisfaction of the stakeholders involved. Supplier reliability and consistency are vital for project success, maintain package quality, coordination with other stakeholders, meeting project deadlines, maintaining project schedules, mitigating risks, building trust.
Choosing reliable suppliers and establishing effective communication channels can help achieve these objectives.
Q6. What strategies do you use to assess and manage risks associated with suppliers, such as supply chain disruptions, quality issues, or changes in market conditions?
When it comes to assessing and managing risks associated with suppliers, several strategies can be employed to mitigate potential disruptions, quality issues, or changes in market conditions. One of the key approaches is to establish clear and transparent communication channels with suppliers.
Another effective strategy is to diversify the supply chain and have alternative suppliers in place. Relying on a single source for critical components or materials can leave businesses vulnerable to disruptions. In certain situations, manufacturers are able to reduce lead-time during catastrophic events by offering products sourced from different manufacturing locations.
Moreover, staying informed about market conditions and trends is vital to adapt to any changes that may impact on the supply chain.
In conclusion, a multi-faceted approach involving strong supplier relationships, diversification, quality control, market awareness, and contingency planning is necessary to effectively assess and manage risks associated with suppliers. By implementing these strategies, businesses can minimize the impact of disruptions, maintain quality standards, and navigate changing market conditions more efficiently.
Q7. Collaboration is key in consulting. What qualities or characteristics do you value most in a supplier when it comes to fostering a collaborative working relationship?
As already mentioned, product selection involves the joint efforts of all stakeholders. As for supplier qualities, transparency is pivotal, along with trustworthiness, proactivity and initiative, flexibility and adaptability, knowledge sharing and expertise, and lastly, open and effective communication.
Q8. In terms of innovation, how do you encourage or expect your suppliers to contribute new ideas or solutions that could benefit your consulting projects or clients?
We have an ongoing commitment to seek out and incorporate new technologies and creative ideas from manufacturers, with the goal of adding value to our project and enriching the experience for the end users.
In terms of innovation, we highly value the input and creativity of our suppliers. We understand that they possess unique insights and expertise in their respective fields, which can be leveraged to enhance the quality and effectiveness of our consulting projects. To encourage their contribution of new ideas and solutions, we adopt an open and collaborative approach.
We proactively seek their feedback, suggestions, and opinions on ongoing projects and industry trends. In addition, we organize regular workshops to encourage suppliers to share their ideas and solutions and how to adopt them in our projects.
Ultimately, our expectation is that suppliers actively participate in the innovation process, sharing their knowledge and bringing new perspectives to the table. We believe that through collaboration and fostering a culture of open communication, we can unlock the potential for groundbreaking ideas that ultimately benefit our consulting projects and clients, driving success and growth for all stakeholders involved.
Q9. In your experience, what are some common pitfalls or mistakes that suppliers make when working with consultants, and how can they avoid them?
In my experience, a lack of open and transparent communication can be detrimental to the success of a consulting engagement. Miscommunication or withholding crucial information can hinder progress and lead to misunderstandings or misaligned expectations. Other common pitfall may include
– Ignoring feedback: Some suppliers may disregard feedback or recommendations provided by consultants due to ego or internal resistance. It is crucial to be open-minded, receptive to feedback, and willing to consider alternative viewpoints for optimal results.
– Poor project management: Suppliers who fail to devote adequate time and resources to manage the consultant’s work may face challenges. Effective project management, regular check-ins, and timely responses to queries can prevent misunderstandings and delays.
– Failure to follow through: Sometimes, suppliers may not implement the recommendations or strategies suggested by the consultant. It is essential to ensure effective follow-through and implementation plans to reap the benefits of the consultant’s expertise.
– Insufficient involvement: Some suppliers may view consultants as “external experts” and rely solely on their recommendations without actively participating in the process. It is important for suppliers to actively engage and contribute their industry knowledge and insights to achieve the best outcomes.
– Cost-focused decision-making: Suppliers who prioritize cost-cutting at the expense of quality may compromise the effectiveness of the consultant’s engagement. While budget considerations are important, suppliers should choose consultants based on their expertise and potential value rather than solely focusing on the lowest price.
– Inadequate communication channels: Lack of efficient communication channels hinders progress. Suppliers should establish clear lines of communication, set regular update meetings, and ensure consultants have access to all necessary resources and information.
– Unrealistic expectations: Suppliers should avoid expecting instant or unrealistic results from consultants. Setting realistic timelines and objectives helps manage expectations and ensures a smoother working relationship.
To avoid these common pitfalls, suppliers need to approach consulting engagements with clear objectives, actively engage and leverage the consultant’s expertise, promote open communication, and foster the development of internal capabilities. By doing so, suppliers can maximize the value they receive from consultants and ensure successful outcomes for their business.
Q10. Can you share some best practices for suppliers who want to establish and maintain successful partnerships with consultants in your field?
Establish clear communication channels: It is important to have open and transparent communication channels with consultants in your field. This includes providing them with all the necessary information they need to understand your products or services, as well as any updates or changes. Regular meetings or check-ins can also help to maintain a strong relationship and address any issues or concerns.
– Understand their expertise and needs: Consultants have a specific set of skills and expertise that they bring to the table. Take the time to understand their strengths and what they can offer, as well as any limitations or preferences they may have. This will help you tailor your approach and offerings to better meet their needs, ultimately forming a stronger partnership.
– Provide value-added services: In order to stand out and maintain a successful partnership, it is beneficial to go beyond just delivering products or services. Consider offering value-added services such as training programs, exclusive access to resources, or ongoing support. This will not only enhance the overall experience for the consultant but also demonstrate your commitment to their success.
– Respect their time and expertise: Consultants are often in high demand and have limited time available. It is crucial to respect their time and be efficient in your interactions. Be prepared for meetings, deliver requested information in a timely manner, and avoid unnecessary delays. Additionally, value their expertise by seeking their input and involving them in decision-making processes.
– Build a mutually beneficial relationship: Successful partnerships are built on mutual benefits. Look for ways to create value for both parties involved. This can include offering competitive pricing or discounts, sharing industry insights or market trends, or exploring joint marketing opportunities. By fostering a mutually beneficial relationship, you increase the likelihood of long-term success and loyalty from the consultants.
– Embrace feedback and continuous improvement: Feedback is a valuable tool for growth and improvement. Actively seek feedback from consultants to understand their satisfaction, identify areas for improvement, and adjust your practices accordingly. Demonstrating a commitment to continuous improvement will not only foster a stronger relationship with consultants but also lead to enhanced overall performance.
– Follow ethical and professional practices: It is important to conduct business with consultants in an ethical and professional manner. This includes adhering to any industry or legal regulations, maintaining confidentiality when necessary, and honoring agreements or contracts. Building a reputation for ethical conduct will attract and retain consultants who value professionalism and integrity.
– Be proactive in problem-solving: Challenges or issues can arise in any partnership. When they do, it is important to be proactive in addressing them. Take responsibility for any mistakes or miscommunications, and work collaboratively with consultants to
Q11. Lastly, do you feel that suppliers should maintain good digital presence?
Suppliers must prioritize the maintenance of a powerful online presence in today’s business scenario, which is increasingly dependent on technology. In this digital era, consumers heavily rely on the internet to monitor and control their home appliances and air conditioning units through the Internet of Things (IoT).
Suppliers are also encouraged to keep up with rapid market changes and have a current BIM library for all their products and services.
Overall, maintaining a good digital presence is essential for suppliers to thrive in today’s digital era. It enables them to reach a wider audience, showcase their products effectively, connect with customers, and stay competitive. By investing in their online presence, suppliers can establish themselves as reputable and trustworthy businesses in the digital realm, thus enhancing their chances of long-term success.
